We arrived at Royal Residency around 17:00 hrs and were denied accommodation because the management claimed the booked rooms were no longer available, even though they still showed as available. They demanded we pay double the booked amount for other rooms and insisted we cancel the booking ourselves. I reported the issue to customer service and took a photo of the guest house entrance as evidence. Traveling with my two sisters and elderly parents, including my mother who is a patient, I asked where we could find accommodation at such a late hour, but the staff behaved rudely and repeated that we would only be allowed a room if we paid double the amount shown. We had to struggle for several hours, moving from place to place to find accommodation, and suffered significantly because of this. I later posted a review on Google describing the incident. At 12:00 a.m., the property cancelled our booking and marked it as “no-show.” Only then did I realize why they had refused to cancel the booking earlier – so that they could falsely blame us for not showing up. The staff were unethical.
Shaikh9 месяцев назад