“Overall, the stay and amenities were good, aside from the administrative issues.”
Hotel amenities were great, the room, bathroom, and cleaning services all thumbs up, overall the stay and service were good except for the admin confusion, hiccups, and breakfast kerfuffle. Shout‑out to Fernando, Pauline, Hadleigh, and Sarim at InterContinental San Francisco‑IHG for smoothing things out. There were a couple of hiccups with my stay because I had back‑to‑back reservations: the first 5 days (Sep 13‑17) were booked by a company that didn’t include breakfast, the last 4 days (Sep 18‑21) were my personal booking. I asked to charge all meals to the second booking, there was a bit of confusion with the charges but it got sorted. I also had to contact Turkish Airlines San Francisco for flight changes, used a local landline and was told call charges would be removed, but charges appeared, then the Manager‑Fernando sorted that too. I paid for 3 adults in my personal booking, which includes breakfast for all 3, but at the restaurant we were flagged and told only 2 people were entitled to breakfast. I spoke to Manager‑Fernando, showed the confirmation, he acknowledged the system issue and issued a voucher. I paid for 3 people for the entire stay (4 days), but my 2 guests only had breakfast for 2 days (Sep 19‑30). I don’t expect a refund but I didn’t appreciate being flagged and embarrassed in front of other guests, as if we were taking advantage of meals or trying to get away with something I didn’t pay for. Overall, the stay and amenities were good aside from these administrative issues. I’d like to thank the staff who helped resolve everything: Fernando, Pauline, Hadleigh, and Sarim, and thank the InterContinental San Francisco team for their assistance.
Ma3 недели назад