Reno Hotel

The location was perfect and there was a private parking spot. It was hard to reach the parking because we didn’t have its address; we had to drive a different route to get there.

Virve·2 месяца назад

The location was good, the courtyard was quiet even at night and during the alert. The room was advertised for 6 people, but we were 4 and it was still very cramped. One bathroom was too small for that many people. The bathroom had mold, the shower curtain had large mold spots. The shower cabin flooded the whole floor. The boiler for hot water was in the room and we didn’t have hot water for long. Most furniture was in bad condition and squeaked. The chairs were falling apart. The blanket had stains. There were 3 extra blankets for 4 people. The kitchen had utensils for 4, not 6. The fridge was in bad shape, shelves wobbled, lights flickered. The stove was covered in grime, it heated slowly even a small amount of water. The stairs were a nightmare, unsafe and worn. On the second floor one light didn’t work. Many switches didn’t respond at all. There were no “do not disturb” signs. The staff entered the room unannounced and without asking. We stayed only two days; changing linens or towels wasn’t mandatory. We were fined for a supposedly ruined towel (one of us had dyed hair, which can be washed off with regular detergent). The towels they gave us were almost black and very dirty. The website listed one entrance to the hotel via the courtyard, but in practice the entrance was from a completely different side and the route didn’t match reality. The man at reception was not friendly or pleasant. We would blame fatigue and war conditions if not for the incident where they entered our room without warning and then loudly and harshly complained about the towel. For 4 people they only gave one key set and a gate pass.

Зайцева·2 месяца назад

Nothing special. The room.

Nedal·3 месяца назад

“привітний персонал, чистий номер, зручне ліжко...нам все сподобалось”

The location was wonderful.

Гайдук·3 месяца назад

“Залюбки вертатимусь, все дуже сподобалось”

Everything was great. The reception was polite, people you could talk to, and they could recommend nearby spots if you weren’t there. The accommodation was cool, the balconies had a vibe, the fridge worked well, there were cutlery, dishes, and all the conveniences. The only downside was that at night the courtyard gate was closed and only opened with a key, but that was the only drawback and it was easily overcome by the rest, increasing overall security.

Дмитро·4 месяца назад