“Very disappointing experience – I would not recommend this hotel”
Very disappointing experience – I would not recommend this hotel. The room was very dark, and the bathroom layout was inconvenient, with the shower separated from the toilet. The bed was extremely uncomfortable, essentially two single beds pushed together with a gap between mattresses. The location was another major issue: the hotel sits on a narrow street with difficult parking, and the area is very noisy at night because of nearby nightclubs, shouting, loud conversations, inappropriate language, car horns, and general street noise. At around 3:00 a.m., a garbage truck came to collect rubbish, making it virtually impossible to sleep. The staff attitude also added to the negative experience. On arrival, the security agent immediately tried to take our luggage and personal belongings, even though we preferred to carry them ourselves, and the interaction felt more focused on receiving a tip than on genuinely assisting guests. The reception experience was disappointing; the receptionist was rather arrogant and condescending, especially when we asked for clarification about additional charges at checkout. We were charged approximately €40 for minibar items that the hotel claimed had been placed in our room, including chocolates, drinks, and chips, but the chocolates and chips were not actually there. This was very frustrating and raised serious concerns about the accuracy of the minibar charges. My advice to future guests: check the minibar carefully as soon as you arrive and take photos of its contents before consuming anything. This can help avoid unpleasant surprises and disputed charges at checkout.
FoulalНеделю назад