“Una delusione”
The property did not meet expectations at all and was not worth the price for the reasons listed. First, it was not cleaned before our arrival: cobwebs, live and dead insects in every corner, hair and items left under the bed from previous guests. Cobwebs even wrapped around a broom and a bucket, indicating how long they had been unused. Towels and toiletries were of poor quality and scarce. We reported this to the staff, who apologized and offered breakfast and wine for dinner, but they did not actually check that the cleaning staff—who had been asked to fix the issue—would re‑clean the room. Instead, the cleaner only brought us new towels without cleaning the room or providing the soap we had requested. We wrote to Booking requesting a partial refund of the stay, noting that at the time of booking we were asked to pay an additional cleaning fee, and that the property was far below the almost €200 per night we paid. After Booking’s follow‑up, the property refused any partial refund. The Booking consultant handling our complaint, upon seeing the photos we sent, recognized the poor cleaning conditions and arranged a partial refund at Booking’s expense.
Marco·2 года назад