“Nightmare”
Worst front desk staff, worst Manager, room have mold and cigarette smell, did not provide another room and charged fees for three days when I left the rooms as soon as I checked in. Front desk staff and Manager mentioned that refund will be provided but not done. customer service is waste as they require a email reply from Hotel management to confirm the issue and simply mentioned that hotel management is not responding to Booking personnel and ended the issue resolution. Both Booking and hotel management do not have accountability. Worst front desk staff, worst Manager, room have mold and cigarette smell, did not provide another room and charged fees for three days when I left the rooms as soon as I checked in. Front desk staff and Manager mentioned that refund will be provided but not done. customer service is waste as they require a email reply from Hotel management to confirm the issue and simply mentioned that hotel management is not responding to Booking personnel and ended the issue resolution. Both Booking and hotel management do not have accountability
NishanthНеделю назад