“最高のホスピタリティ”
This was my second stay; the location is great for strolling around the city, but the staff’s service was even more impressive. I left my phone in a taxi by mistake, and the team never showed any irritation; they patiently and persistently tracked down the cab, handled the communication, and arranged for the phone to be returned to me. Losing a phone abroad is a nightmare, and I thought it was gone for good, yet they made it happen. Their hospitality and problem‑solving were outstanding, and even though I don’t want to make such a mistake again, I’ll only stay here when I return to Florence. My gratitude goes to all the staff.
Hanako·2 месяца назад