The pension is very nice, clean, and the room was spacious, so we were satisfied with the accommodation. When we arrived we asked about parking options, but the owner’s reply was rather curt and directed us to street signage. Subsequent communication felt not very friendly and was conducted in a quite emotional tone. There were remarks that we as guests perceived as inappropriate and not in line with standard customer service. Overall, the stay was positive in terms of services and facilities, but the owner’s communication left a negative impression.
JindřichНеделю назад