“Avoid - overpriced and terrible Hospitality Service.”
The island’s intimacy and location were great, but the customer service was terrible. Bar staff ignored us for almost 30 minutes before asking if we wanted a drink, all while playing on their phones. Litter, including plastic bottles on the beach, was scattered everywhere. The room had no bottled water and no milk for the complimentary tea and coffee. At dinner, the staff mistakenly told me we were on the wrong meal plan, leading to an expensive meal I wouldn’t normally order. At check‑in, the receptionist made us wait until 14:05 to get the cottage key, even though the place wasn’t full; it felt intentional. The watersports facilities were poor, with no staff to manage them. The Coconut Bar in the sea was unmanned and neglected. The pool was dirty, with debris and leaves floating on it. Overall, the staff need serious hospitality training to meet the standards of a luxury resort.
Phillip10 месяцев назад