Brighton Seafront Stay- 8

“THIS IS A SCAM, THEY WILL CHARGE YOU HIDDEN COSTS AND WON'T EVEN LET YOU IN THE BUILDING.”

I was scammed – they took my money, added extra charges, and wouldn’t let me into the building, forcing me to find another hotel. The hidden costs and lack of staff made it impossible to get help; the WhatsApp AI was broken and I had to leave.

George·Месяц назад

لا شي غير السعر. تم أخذ مبلغ إضافة ما يسمى ب التأمين ولكن تأمين غير مسترجع ومبلغ كبير ولم يتم إبلاغي بهذه المبلغ حتي تم احجز ودفع مبلغ الإقامة

Azzan·Месяц назад

“Formal Complaint – Serious Health, Safety, Hygiene and Misrepresentation Concerns”

There is no good points to this stay. The experience was completely unacceptable and fell substantially below any reasonable standard of accommodation. Most importantly, the accommodation was not clearly advertised as a hostel/shared residential-style property. The photographs and description gave the impression of a conventional hotel/accommodation facility, and this was not made sufficiently clear at the time of booking. We therefore feel that the property was misleadingly represented, particularly given the price we paid. We also paid an additional fee for late check-in, as our arrival was after 6:00pm. This meant that we paid more money despite spending less time at the property, only to arrive and encounter the following serious issues: Our allocated room was already occupied by other people when we arrived. This was extremely distressing and completely unacceptable from both a security and accommodation perspective. The toilets were in an extremely unhygienic condition, with faecal matter present in one toilet. The second toilet was affected by faecal-contaminated water flooding, and there was no toilet roll available. Our room was extremely hot and had a traditional sash window which did not appear to have adequate safety/security features to prevent pigeons entering while also preventing occupants from falling or exiting through the window. I found the window particularly concerning from a personal safety perspective. Given the height and nature of the window, a person experiencing a mental health crisis could potentially have accessed it very easily. Had I been suicidal or experiencing a severe mental health crisis at that moment, I could potentially have used that window to seriously harm or kill myself. I consider this a very serious safety concern that should not be dismissed. The beds were of an extremely poor standard, with springs visibly/noticeably pushing through, making them uncomfortable and unsuitable for a night's sleep

Cowles·Месяц назад

“IT IS A SCAM - TOOK MY MONEY AND LEFT TWO WOMEN LOST IN BRIGHTON LOOKING FOR SOMEWHERE ELSE TO BOOK”

I had concerns before arriving and only got misdirected by AI. I tried to cancel but was too far from home. On arrival no code was sent, so I had nowhere to stay, and my elderly companion was also stranded. We had to book another place elsewhere. They took my money and ignored all my questions, claiming I should contact the property, but they never replied. I lost 155 pounds and the experience was truly unacceptable.

Meek·2 месяца назад

“To sum it up….do not stay here and the hidden little charges to get into your room is ridiculous.”

The only good thing was the location. The room was disgusting: the mattress was covered in human hair and brown and reddish stains, the floor was dusty and dirty, and there was a wobbly sink in the corner that was useless. It was the worst place I’ve ever stayed, and there was no TV remote or even a cup for tea.

David·2 месяца назад