Hilton Garden Inn Irvine/Orange County Airport

The guy at breakfast was very nice and the hotel is clean. I was charged for water, which I didn't appreciate; after calling, the issue was fixed.

Julie·4 недели назад

The bed linens were scratchy.

Judith·Месяц назад

“Clean and comfortable hotel, but very disappointing communication and customer service.”

The room was clean and comfortable overall, but a few items from a previous guest were left in the bathroom. The location was convenient and the property was generally well maintained. The biggest issue was the lack of communication and customer service. My prepaid reservation was for three nights, July 29–August 1. On August 1, while my son and I were away, I received no email, text, voicemail, written checkout notice, or other effective communication from the hotel. When we returned, our room key had been deactivated, and only after my son went to the front desk did we learn that our reservation had ended. Management later said they had attempted to call me around 1:00 and 1:30 p.m., but I checked my phone and had no incoming or missed calls or voicemail from the hotel. When I asked for verification, management said they do not retain records of every attempted call. I was also told that the hotel created a new reservation for our occupied room at 1:52 p.m. We ultimately incurred an additional charge of $272.02. I understand that guests are responsible for their reservation dates, but one effective notification could have prevented this situation. I tried to resolve the matter directly with hotel management and later through Hilton Corporate Guest Relations, but it remained unresolved. Overall, the physical property was fine, but the communication and handling of the situation were very disappointing.

Golnaz·2 месяца назад

“I had a great night sleep”

The place was clean, but the bed was too noisy.

Mayra·2 месяца назад

Staff were supportive, check‑in was easy, and the rooms were comfortable. The $30/night parking fee was never advertised.

Keith·2 месяца назад