Hampton By Hilton Blackburn

The staff are great and always look forward to staying here.

Gary·3 недели назад

“Great hotel, location, parking and rooms. Clearly short staff and this impacted b”

The hotel is modern, has proper showers (not a shower over a bath), a fridge as standard, good soundproofing for the bedrooms, a good location and plenty of car parking. The staff were great even when things got tough, and they were pleasant and helpful when we needed things sorted. This is the second time I’ve stayed here for an ice‑skating event and I know it’s under new ownership, so it’s clear that some cuts have been made. Not every room had fresh towels, there was no heating source in the bathroom so damp towels were noticeable, and breakfast options have shrunk to just scrambled eggs—no fried or poached eggs, tomatoes or mushrooms, and the only fruit with the natural yogurt was canned. Evening meals were poor; the margarita pizza was burnt and my daughter abandoned it, and the BBQ jackfruit looked awful and tasted like a tin of cheap sauce dumped onto dough. The hotel was clearly short‑staffed and we waited a long time to get our food.

Alison·3 недели назад

“Ok”

The place is clean and the staff are friendly, but there was noise from people running up and down the corridor at 11.30 at night.

Wain·3 недели назад

“Fantastic stay breakfast was lovely”

Everything was lovely—clean, modern, and a great place to stay.

Amy·3 недели назад

“Handy spot, but room issues spoiled it”

Excellent location right by the motorway, ideal for day trips and only 10 minutes from Blackburn town centre, with KFC, Starbucks, Aldi, Lidl, Farmfoods and plenty of other shops nearby. Parking was easy at a reasonable £3 a day. Check-in was quick and simple. At breakfast, the make-your-own waffles were great fun for our little one, and the hash browns, croissants and blueberry muffins were lovely. Special thanks to Tyler, the evening manager, who listened, got our TV and shower fixed straight away, and offered a discount. The room was small and the "sofa bed" was really just a sofa, smaller than a single bed. The Wi-Fi didn't connect at first and the TV didn't work. Worst of all, the shower flooded and wouldn't drain, so my family couldn't shower for a full day. The morning manager, Dan, promised a room change, but it was never handed over and by evening the hotel was full. I had to raise the issue three or four times. At breakfast, chicken sausages were only put out on day one (you had to ask at reception after that, with no sign saying so), there were no mushrooms, and the scrambled eggs were runny and undercooked, and from day two had an unpleasant smell. Staff seemed stretched, and a bit more warmth at the desk would help. Parent and child parking bays would also be welcome

Rameshkumar·3 недели назад