“Hält nicht, was die Bilder versprechen.”
The mattress was comfortable – close to the train station – Wi‑Fi. After the recent renovation/ opening, the pictures of the room might still have matched, but our experience was unfortunately different: the hallway smells of cold smoke; the walls are worn and have indentations; the cleaning flakes off from the bathroom ceiling; the walls are sound‑transmitting; there’s only one nightstand for a double bed; the bathroom door has no full seal and the frame detaches from the wall; the glass table has a huge crack; some baseboards are missing; the reception door is worn; the “Spa” in the name is misleading, the pictures don’t show any sauna or spa area; a socket directly at the bed has a loose connection; the floor shows clear wear marks; the bedding had obvious stains (we would have mentioned it at reception, but at 19:30 there was no one there and the listed number is only for emergencies); communication was okay except for the long silence after I sent the requested information, and after the stay no one asked if we were satisfied. Even at checkout no one was present, otherwise we could have raised the issues immediately.
Melanie2 недели назад