“Lovely setting, but not ready to receive guests”
The house sits beautifully with a great sea view and tasteful interiors. It’s a calm, peaceful spot. The on‑site staff member was kind and did her best; the issues below were not her fault. She worked alone, lacked support, and the owner hadn’t given her the tools to provide proper service. When we arrived, there was no food except carrots, navets and potatoes, and only sparkling water and alcohol to drink. We had booked two rooms separately; one wasn’t ready. The shower had almost no water pressure, just a thin drizzle. Several amenities listed on Booking were missing. A coffee machine was present but there was no coffee; no hairdryer either. The kitchen was advertised, yet guests usually couldn’t use it; we were the exception, and the gas ran out while we cooked. We asked for basic groceries—tomatoes, peppers, onions, pasta—easily available in Senegal, but they took over three hours to arrive. Payment arrangements were unclear, so we didn’t have enough cash to settle everything on day one. The owner, who was in France, called late in the evening to complain that we were causing too much trouble. It was a very unpleasant conversation. We paid a deposit immediately and the matter was resolved quickly, but the tone was uncalled for.
Scherer2 недели назад