“This place was filthy. Terrible service - avoid at all costs!”
It’s the worst place I’ve ever been to. We booked a room for one night to break up a six‑hour drive home, and the room looked good in the pictures, but when we arrived it was shocking – very filthy, as if never cleaned. The floor was covered with hair and dust, so I couldn’t let my one‑year‑old crawl on it; she got covered in dirt the moment I put her down. I didn’t want to stay there, but my partner suggested we check the bed and see if it was clean because we just needed a bed for the night. We checked, and it was shocking – hair everywhere, long, short, curly. I didn’t want to touch anything. We decided to leave. The owner wasn’t there; we asked for his or her number, and the staff replied, “oh no, I can’t give you a number, she would be fuming if I do.” Excuse me, what? So you run a business but can’t answer the phone or speak to clients? Absolutely shocking. We left and called a few hours later. A man answered and said, “yeah, okay. We will send you a refund, just email us with your bank details.” We did, and never received any response or refund. I emailed the property several times and called a few times. A lady answered and said the owner is away, she can’t contact him, and she doesn’t know when he will return. I’ve never heard such a ridiculous answer. That lady was extremely rude and utterly helpless. I don’t know what kind of people run this business, but they do it very badly. I wouldn’t recommend this place even to my enemies because you’ll get an absolutely filthy room with rude staff. Why would you even want to pay for that? No, thanks.
Maryna·Год назад