Krystal Cancun

They were very attentive to the customer.

Giuseppe·Неделю назад

“U satisfactory”

I had a disappointing experience at Krystal Cancun, far below the five‑star standard it claims. The room offered a lovely ocean view and was clean enough, but the overall quality fell short. The concierge team was the most helpful and understanding. The rooms were outdated, with old flooring, interiors, and bathroom fixtures; the bathtub was dirty. I paid for an Ocean view room, yet towels weren’t replaced properly and basic toiletries weren’t provided unless I asked for them. Only two small bottles of water were given on the first day, with no daily replenishment like other five‑star hotels I’ve stayed at. The hotel’s policies were bizarre and restrictive: even a visitor could not enter for ten minutes without going through excessive ID checks, passport verification, wristband/coupon procedures, and extra payments. The staff seemed more focused on enforcing strict rules than offering genuine hospitality.

Karishma·Неделю назад

“Muy buena ubicación”

The location is great. The facilities are a bit old.

Jose·Неделю назад

There is absolutely no customer service; money is all that matters to them, everything else is irrelevant.

Ruslan·Неделю назад

“Muy buen hotel, una playa perfecta”

La playa es espectacular. El hotel cuenta con reposeras, sillas y toallas para la playa. El desayuno es muy variado y abundante. El hotel tiene varios restaurantes, varias piscinas, una para niños, un jacuzzi. todo preparado para tener una gran estadía. La primera habitación que nos asignaron tenía mal olor. Luego, nos cambiaron a una más pequeña pero que no tenía olor y sí una vista preciosa a la playa. No me gustó la insistencia de los empleados para vender extras. Al estar próximo a Coco Bongo, el sábado por la noche no se puedo dormir

Natalia·Неделю назад