“The owner of the horse-riding business is damaging the whole stay”
The food was excellent. Whether we ordered Western or Chinese dishes, everything was freshly cooked, well presented, and delicious. The hotel offers great family-friendly facilities, including one hour of complimentary karaoke, table tennis, and a basketball area for children. The overall environment is suitable for families looking for activities beyond just accommodation. What Could Be Improved 1. Housekeeping Policy We stayed for two nights, but our room was not cleaned during our stay. Even after we requested housekeeping, communication was difficult because of the language barrier, and the room was still not serviced. Later, we were told that guests are expected to specifically request room cleaning, as staff normally do not enter occupied rooms unless asked. This may be a local practice, but it was never explained during check-in. It would be much more helpful if the hotel clearly informed guests of this policy upon arrival. 2. Hospitality and Customer Service We were disappointed with the attitude of the host/owner (a gentleman in his 50s), the senior manager, and the owner of the horse-riding business, who appeared to be related. During our stay, we simply needed a small outdoor area with some sunshine to dry a few pieces of our children's clothing while travelling. Instead of helping us find a suitable place or offering an alternative solution, we felt that we were simply asked to move away. A little understanding and hospitality would have made a significant difference. Although communication in English was possible, several interactions felt dismissive rather than welcoming. We also felt that there was a stronger focus on promoting additional paid services than on understanding our needs or ensuring we had a positive guest experience. As hospitality professionals, we believe that genuine kindness, respect, and a willingness to help guests solve simple problems are just as important as providing good facilities
Amanda3 месяца назад