Curtiss Hotel, an Ascend Collection Hotel

“Buono”

The location was good, but the sofa bed for the price paid was not great.

Stefano·Месяц назад

“Our stay was great. The bartenders were amazing. All the staff were great.”

The room was spotless and the shower felt like a spa; I never imagined it could be so luxurious, so I give it a perfect 10/10. I have no complaints.

Shalonda·Месяц назад

I was very disappointed with how the front desk initially handled an unexpected payment issue during check-in. I traveled from California to New York specifically to take the Bar Exam and had booked a four-night stay. My credit card had more than sufficient available credit—the credit line was far above the approximately $3,000 hotel authorization and had previously been used for much larger payments, including tuition. However, after my primary residence changed from New York to California, Bank of America apparently reduced my daily transaction limit to below $3,000 for security reasons without notifying me. I only discovered this when the hotel authorization was declined. It was already after 7 p.m., and I spent about 30 minutes trying unsuccessfully to reach Bank of America. I explained the situation to the front desk and proposed several alternatives, including paying in cash or being allowed to check in that night and resolving the card limit with BOA the next morning. I was not asking the hotel to waive payment, only for a reasonable temporary solution. However, every option I proposed was rejected, and I did not feel the staff member made a meaningful effort to explore alternatives or escalate the issue. I was already under considerable stress preparing for the Bar Exam, and this situation kept me at the front desk for approximately two hours, taking away valuable preparation and rest time. Eventually, a more senior staff member stepped in. Unfortunately, I do not remember his name, but he was extremely kind and helpful. He listened to my situation, contacted a manager, obtained additional authorization, and allowed me to check in and rest that evening while the banking issue could be addressed afterward. I was very grateful for his assistance. His help also demonstrated that a reasonable solution had been available. Had the original staff member shown the same willingness to help or escalated the matter earlier, much of the 2 hour delay and unnecesary

Yuting·2 месяца назад

The hotel is close to Bison’s stadium and easy to walk to, but the location wasn’t the best, although the rest of downtown Buffalo wasn’t any better.

Allison·2 месяца назад

“Wonderful”

I really appreciated the 3‑head shower and the heated toilet seat, but the sheets felt a bit starchy.

Henry·2 месяца назад