“Disappointing”
The beds were comfortable and clean, and the room smelled good. The location, close to the Giza Pyramids, was convenient. The Wi‑Fi worked consistently during our stay. The on‑site staff was very accommodating and nice. Breakfast was included and very tasty. The streets and alleyway to get to the hotel were dirty and full of trash. The lobby furniture was dated and dusty. No housekeeping was seen in the common areas. The rooms at Yamuor Hotel were on the fourth floor of the building, over 60 steps with no elevator and no AC in the common areas. The carpet needs to be replaced throughout the property. The bathroom lacks basic essentials like shampoo/conditioner and/or body wash. The shower tile is slippery and can cause accidents. No bathroom rack or place to put your toiletries. The furniture in the room is basic and could use a deep cleaning. The room carpet was becoming loose in some areas and should be replaced. No housekeeping was provided during our stay. We had a situation that needed to be escalated to the hotel manager, whom we never met, and it was not handled properly at all. Even with the help of customer service, we were unable to get it resolved. We logged a formal complaint about it.
ElaineМесяц назад