Kensington Times River Residence

“They tried to scam me.”

The place could have been worse. The owner tried to scam me into leaving a 10/10 review by withholding my £100 deposit. Before my stay I was asked via message to make a PayPal “friends and family” transfer, or a bank transfer, of £100 in advance even though I had already paid for the room. I thought it was strange but it was stated on their Booking page as a policy so I assumed Booking would take care of it if anything went wrong. When I arrived I was offered a complimentary coffee in the morning; I said yes. Then they asked if I would leave a 10/10 review. I said “haha ok…”. The day after my stay I messaged to ask for my deposit refund. I received this reply: “As agreed, we provided a complimentary coffee during your stay, which is valued at £5. Once the agreed 10/10 review has been completed, I will arrange the return of your full deposit.” This is blatant review manipulation and, as you can see from their reviews, it’s working. People are leaving them a 10/10 review with no comments because they’re scared about losing their deposits. I told them I was reporting them and here’s my review – I never had such a bad experience with accommodation in my entire life. Regardless of the scam, I don’t recommend the room. The bathroom hadn’t been cleaned when I arrived, with hair all over the bath. I didn’t feel at ease. EDIT: They now responded saying my deposit was refunded in full. It was not! They took off £5 for the supposedly “complimentary” coffee, clearly because they didn’t get their 10/10 review. “Unfortunately it seems there was a misunderstanding”… there was no misunderstanding at all. Here’s a screenshot. They are trying to manipulate their reviews. Notice that they don’t respond to my point about the unclean accommodation either.

Michael·4 месяца назад

The proximity to Hammersmith riverside and Hammersmith tube was perfect, and Olivia was an excellent host; nothing was too much trouble.

Diana·10 месяцев назад

“Although the host tried to be helpful and nothing happened to our belongings, the stay was stressful for us and we would”

The location was convenient and the room itself was reasonably sized. In the evenings, when the heating was on, the room was warm enough, and the bed and basic furnishings were acceptable. However, there were serious safety, privacy, and comfort issues. The room door had no lock, making us feel unsafe. The host entered our room without consent and secretly recorded a video while our personal belongings were visible, which is a major violation of privacy. The heating did not work during the daytime at first and only started working after we contacted Booking. The bathroom was very cold and did not feel hygienic, and there were no bathroom photos in the listing to assess this beforehand. The internet was not real Wi‑Fi as advertised; it depended entirely on the host’s personal hotspot and stopped working when she left the house or went to sleep. Finally, the room was located on the fourth floor, requiring us to climb approximately 60 stairs. There was no mention of stairs or floor level in the listing photos or description, and we only learned this upon arrival, which meant we had to carry our luggage upstairs ourselves.

Gül·10 месяцев назад

Locatia aproape de punctul de interes.Gazda foarte draguta si de ajutor.

Istrate·11 месяцев назад