“Uma pousada com excelente estrutura, quartos confortáveis, ótima limpeza e um café da manhã maravilhoso, mas que precisa”
We loved the room—it was comfortable, well‑maintained, and spotless. The lodge’s setting is superb, with pleasant surroundings and a prime spot amid nature and beautiful scenery. The breakfast deserves a shout‑out for being excellent, varied, and complete. The lodge has great potential to offer an even more special experience for guests. On the downside, the service fell short in several areas. At check‑in, we felt the process was disorganized and inattentive, especially when confirming our reservation and handling our luggage, which was a bit far from the room. The lodge actually has an electric cart that could make that easier. Another issue is the restaurant’s operation. Although it supposedly stays open until 22:00, we got the impression it might close earlier, particularly during rain or wind when power outages happen. That creates uncertainty for guests who rely on the restaurant. We also missed a more proactive staff attitude in showcasing the lodge’s own attractions. For instance, there’s a stone stair near room Araras that leads to a stunning spot with rocks and a sea view. We found it on our own while exploring the area, but we think the team could present this experience to guests. These small touches of welcome, guidance, and care would make a big difference.
Paulo·Месяц назад