“Unterkünfte die es nicht gibt !!”
Nothing!!! We booked an Amazing Sta Caravan in Harderwijk for 14.06.2026. On site I realized it was the holiday complex but there was no Amazing Sta Caravan. We tried to reach everyone on all channels, which was hard because we were standing outside the supposed accommodation at 16:00 on Sunday and still waiting for the supposedly emailed check‑in instructions. I don’t speak Dutch and I’m not fluent in business English. In London no German‑speaking agent answered for a long time, and on Dutch there was only an AI announcement that I couldn’t understand because it was spoken so fast. Around 18:00 we received an email saying we would get a reply within 24 hours. Because we didn’t want to sleep in the car, we drove back. At home I then cancelled the PayPal charge. PayPal explicitly handled my interests well and admitted that my booking would be cancelled free of charge. My PayPal account was charged again, but the refund is supposed to take 7 to 12 business days. With such a mishap one could expect a lightning‑fast transfer. As of 26.06.2026 no refund has arrived! I don’t see why I should pay for the travel to and from the accommodation and my expenses, and I demanded a reimbursement of 500 € for 488,6 km and incurred costs, as well as a lost vacation day. The phone service behaves the same: absolute silence is gold. I have never experienced anything like this. Just taking money and then absolutely no service!!! Addendum from 22.06 26: via email, under a no‑reply address, offered me a flat 60 € travel voucher for my expenses and travel costs.
JürgenМесяц назад