“Unprofessional communication ruined the overall impression.”
The meal options were reasonably varied, the spa was clean and well maintained, and the location was convenient for travelers coming from Croatia. Unfortunately, the stay ended badly because of unprofessional communication. I had prepaid my parents’ stay and two massages at €20 each and had specifically requested to be contacted about any additional arrangements or charges. At checkout we were asked to pay for an extra massage that had supposedly been verbally agreed with the masseuse. The masseuse’s English seemed limited to very basic words like “yes” and “no”, and my parents don’t speak English very well either, so it’s unclear how a reliable agreement could have been made. The extra massage was simply added by hand, without any prior confirmation from me. The receptionist initially insisted that we pay and only backed down after a discussion. Later, when I asked for the price of the drinks in euros, he rolled his eyes and said he did not know the amount, even though prices at reception were also listed in euros. The issue isn’t the money, but how the situation was handled.
Ena·Неделю назад