“Neglect client's requests.”
The hotel was great the first time, but this time it was a disaster. The room was scorching hot, the air‑con was broken, and the staff only moved us to a new room after multiple complaints. My family, including an infant, suffered the heat until 11 pm when we checked in. My mom’s room floor and walls were soaked, water dripping off, and no action was taken by the staff beyond wiping the floor, so she had to live in a wet room. After two days in that wet room she fell seriously ill.
Ah2 месяца назад