“Lots of potential - but there's now a nightclub on the roof of the Wellness retreat”
- Incredible mountain views - Very friendly General Manager and Spa Manager - Warm welcome and an easy check-in - Fantastic wellness and massage options! Best part for the stay is 100% the wellness spa!!. - Between placing the booking and arriving for our stay, the property has a new addition of a nightclub on the top floor - As this stay was marketed around wellness, we booked seeking tranquility and relaxation, (had I known about the nightclub I would not have booked) - During my massage at 5-6pm the nightclub music was already audible to the point I had to request for music to be played, to drown out the club noise - As the music carried into the late evening I reported the noise to staff, although apologetic the music was consistently loud approx 1am - ultimately I wasn't able to sleep until the music stopped - Overall, the guest experience could be more seamless. While senior management seemed excellent, some staff appeared less confident in anticipating guests’ needs. We received approx 6–8 calls to our room (I've never had this in a hotel stay before - it added to the reduced tranquility) about matters that could have mostly been covered on arrival or communicated through information readily available in the room , e.g. Ask about breakfast at check in, a food menu already in the room) - We couldn't get the shower to work (only the tap) + dark mold in the bathroom near the window
Emily4 недели назад