The place sits in a beautiful spot and the facilities are nice. When I tried to extend my stay, I was shocked to be quoted a higher rate than the one I was already paying; they then claimed it was a “glitch” and that the property receives the full amount, which I don’t think is true. I understand a system or pricing error could happen, but even if it did, I don’t think the guest should bear the burden after the booking is confirmed. I told them I’d extend on the booking platform, but soon after they raised the price there as well. They also asked me to pay an extra $1.50 tax on site, even though I had shown that this was already included in what I paid, adding to the confusion. When the owner/manager came to discuss the issue, he said he didn’t have much time. I get that people can be busy, but in a situation where a guest already feels uneasy, it’s important to make them feel heard and not pressured. I left after they made it impossible to extend.
Aljaž4 недели назад