“IMÓVEL PARECE ABANDONADO E DÁ SENSAÇÃO DE CATIVEIRO.”
Our experience was very bad. The accommodation did not match what was advertised on Booking. It felt abandoned and like a cage. We booked because the confirmation indicated breakfast included, TV, and a dining area. But shortly after check‑in we were told there would be no breakfast due to supposed technical problems. Throughout the stay nothing indicated any issue of that kind. In fact, the former dining area appears to have been turned into a storage space, full of fridges, pictures, decorative items, and various materials. The room also lacked a TV and a minibar. The view advertised in the Booking photos showed a pleasant environment, but the room we received faced the back of the property, with many stacked items and an abandoned look. At arrival we found only a towel for two people, no toilet paper in the bathroom, and the toilet was dirty. The bathroom was also lacking: the shower was extremely small and nearly impossible to regulate, switching only between very hot or very cold water. Moreover, part of the bathroom floor was covered by a torn carpet piece, apparently an improvised fix to avoid replacing the flooring. The room showed clear signs of neglect, with fungus in the corners of the walls, a leak coming from the bathroom, and even a hole in the wall. When the leak was noticed by the staff, the proposed solution was that we use a bathroom located in the corridor or accept a refund for the remaining nights to find another accommodation. The entire property gives an abandoned feel. The outdoor social area was closed, with all furniture stacked in one corner.
Daniel·3 месяца назад