“Experiência frustrante”
The apartment matched the photos and the view is truly beautiful. A plus was that the hotel allowed cars to stay parked until about 13:00 after check‑out, which I found handy for those who want to enjoy more of the day in Siusi. Unfortunately, several aspects disappointed us during the stay. The biggest issue was the car access to Siusi. Two days before check‑in, I sent a message asking how the access worked and already provided the car details and license plate. On the day of check‑in, because I hadn’t received a reply, I checked my messages and was asked for my email to complete the release. I sent it in the morning, but by 14:00 there was still no confirmation. I tried contacting through various means, including email and Instagram, but got no response at that time. This was extremely inconvenient, as our plan was to arrive at the hotel and spend the afternoon exploring Siusi. Without the necessary release, we had to completely change our plans and do another outing. In the end, we only managed to access Siusi after 17:00. That was the most frustrating part, because we chose this accommodation specifically for its location and the goal of visiting Siusi, yet we couldn’t enjoy the area. The reservation was made more than a month in advance, and I think the instructions about access restrictions and the required procedure could have been sent beforehand. In other stays in the Dolomites, we received advance information about regional access and rules, which made planning a lot easier. Another unpleasant incident happened during dinner, which was included in the stay. We went down with a bottle of sparkling water that we were already drinking. We would have understood perfectly if we were told that outside drinks were not allowed and that we should buy drinks from the hotel. Instead, a lady simply came to our table, told us we couldn’t keep the bottle, and took it away. We were very surprised and uncomfortable with how the situation was handled.
Josyane3 недели назад