“Décevant”
The location was good and the bedding was comfortable, yet the high baby chair was full of crumbs, the fridge was dirty, the dishwasher was broken so we had to wash everything by hand, there were spider webs in several rooms, a pair of underwear was found behind a radiator, the mosquito nets were worn and torn, the pool was unusable with murky water, a dead bee filter full of dead wasps and algae, no visible maintenance, and overall the rental was not very clean. Note that the owner tried to portray us as dishonest and refused to pay cleaning fees; you will see photos showing the state we found it in, with bees and their eggs in the filter, which explains the extremely cloudy water. We were not asking for brand‑new appliances, just clean ones. The barbecue was unusable because the protective grill was dirty; we even found an underwear behind a radiator. Finally, we were allowed a late checkout at 12 pm instead of 12:30 pm, but we waited until 12:30 pm and sent a message asking to see you before leaving to point out all the issues, which you ignored. I kept the messages in case you need them. I’m sorry, but when you want to charge a cleaning fee you must actually clean, not just change the sheets.
Charlotte·2 месяца назад