“Appalling lack of communication and false advertising of facilities that are inaccessible to guests”
The hotel’s swimming pool and outdoor facilities stayed closed the whole time we were there, and the hotel didn’t warn us before booking; we only found out on the day, which would have changed our decision for a special anniversary. The hotel’s response was appalling—we’re still waiting for a refund after checking out and having to find another place with a working pool and outdoor space. The manager promised a full refund and gave me her email, but after writing to her six times over the past weeks I’ve still not heard back, showing how poorly the Conrad Hotel group treats guests. I would strongly advise anyone visiting Nashville to stay far away from this hotel.
Gemma2 недели назад