The room had a lot of problems. The mattress collapsed on one side, so I had to keep readjusting to avoid sliding out during the first night. It was replaced after I complained. The blackout blind was installed incorrectly, leaving a 5 cm gap next to the bed, so headlights from the busy, noisy road outside flashed through until early morning. The fridge motor next door was very loud; even after turning the thermostat off, its motor could still be heard through the wall. Communication with management was terrible; emails and messages were ignored. I had to request parking four times before getting a reply. The digital keypad on the front door worked slightly differently from the room keypad, confusing other guests who tried to check in. The photos look good, but there was no interest in the quality of the stay or in customer care.
Suzanne6 дней назад