The front desk staff was terribly rude and unprofessional; she was lounging on a chair, watching a movie on her laptop, and outright refused to show us a room when we asked to see the hostel before booking, insisting we had to book first. She claimed the dorm was occupied and that other guests were present, so we couldn't view it, even though a dorm room is not private and should be shown anytime. It seemed she simply didn’t want to do her job. Showing rooms to potential walk‑in guests is part of a receptionist’s duty. We didn’t argue and still booked the dormitory. Later, when we asked to leave our luggage and return at night, she ignored us, kept watching her movie, and told us to wait five minutes. After about ten minutes, she demanded we complete web check‑in before showing us the room. Once we finished that and waited another fifteen minutes, she handed us our room and bed numbers and told us to find them ourselves. This was extremely disappointing and left a bad impression of the property. If a receptionist’s only role is to sit at the desk, watch movies, and tell guests to do everything themselves, then what’s the point of having a receptionist? Most of these formalities can be done online without help. I urge the owner to clarify the receptionist’s responsibilities. Guests deserve respect and basic assistance, especially when paying for a stay.
KhanМесяц назад