“NEVER AGAIN AND I MEAN NEVER”
The room was very clean and quiet, but 20 minutes after booking I received the confirmation email and text asking if the room had a view for that price. It was over $200 with tax, and the listing never mentioned that the room lacked a lake view, which was the main reason for staying there. When I texted the staff 20 minutes later, they confirmed the room had no lake view. Since it had only been 20 minutes since my booking, I could have cancelled and gotten my money back, but they insisted on charging me for one night and taxes. I asked for a refund or the room back, and they said I’d have to rebook a new room, effectively paying twice for the same night. The back‑and‑forth was frustrating, and the staff was unhelpful. In the end, after much pleading, they said they would reactivate the reservation after claiming they couldn’t. It was an absolutely frustrating experience, and I had to stay just to avoid losing my money. No lake view, abysmal service. I still can’t believe it and will never stay there again, shouting from the rooftops that nobody else should either. This was the worst customer service I’ve ever seen, from the person handling the text, not the nice lady at the front desk.
Christa·2 месяца назад