“Malo”
I want to express my deep frustration, sadness, and disappointment with the terrible experience I just had at “Hotel GVS,” booked through the app for $1,167 pesos. What was advertised as a hotel turned out to be a communal apartment with many shortcomings and completely different from what was promised on the platform. As soon as we arrived, it was clear the conditions were neither decent nor minimally adequate. The hallway was in total darkness, creating an unsafe and neglected environment. Inside we found no towels, no toiletries, no toilet paper, and overall the space lacked basic equipment that any guest would expect, even in the cheapest option. The worst part happened when I tried to shower: the water cut off abruptly while I was fully soaped up. No staff were available to help, so I had to go down myself to try to turn on the water pump to restore service. It was humiliating, unsafe, and totally unacceptable for any traveler. This experience was not just uncomfortable—it was painful, frustrating, and deeply disappointing. I feel cheated for paying for a “hotel” that never met the minimum standards. I request that this accommodation be reviewed, verified, and, if necessary, removed from the platform to prevent others from having a similarly unpleasant experience. Thank you for your attention and I look forward to a prompt response and a solution that reflects the platform’s commitment to quality and safety. Sincerely, Carlos Calix
Calix11 месяцев назад