HM Isabela-Adults Only

“My very pleasant stay in HM Isabella”

The spot was great, the pool was nice, and the beach, shops, restaurants and music bars were close by. I could see the pool from my room, the snack bar was handy, the Irish pubs had good music, and the place stayed clean. The little fridge worked well and the Prosecco bottle that arrived in my room was a pleasant surprise. The gym was a let‑down: I asked three times for towels to be put in the gym and for the paper roll to be refilled so I could disinfect the equipment before and after use. Two reception staff members said they’d inform the manager, but when I checked again on the second and third attempts my request had clearly been ignored.

Celtic·2 недели назад

The receptionist and staff were very helpful. The gym could benefit from opening around 6 am, which would be perfect.

Stephen·3 недели назад

“Hôtel très bien situé, à deux pas de la mer et entouré de commerces et de restaurants, avec un petit déjeuner correct et”

I spent a week at this hotel this summer. The location is really good: the hotel is only a two‑minute walk from the sea, and there are many small shops, restaurants and eateries nearby, which is very convenient. The breakfast is good, even though the variety isn’t huge. It’s still decent and pleasant. I also want to point out how kind and attentive the housekeeping staff are, they listen well and are genuinely nice. What I really didn’t like was the reception. The people there were very unpleasant, often cold and gave the impression of looking down on guests. At arrival there was no smile, no real welcome, no explanation about the room. We were simply handed the key, without even being told where the elevator was or how the breakfast worked. No special attention, no kindness or empathy. During our stay we also had several water and electricity outages, sometimes almost every day. When we called reception to report these issues or ask a question, the phone reception was just as unpleasant. We felt like we were bothering them. Even when we just needed information, the response was often cold and unfriendly. I also found it regrettable to see reception staff regularly on their phones instead of paying attention to guests. For me, reception is essential in a hotel. Even when there are technical problems, a smiling, attentive and understanding staff can really make a difference. Unfortunately, that was not what we experienced, and that’s the main reason I do not recommend this hotel.

Andela·3 недели назад

“Loved hotel, great location, will return next year”

The food was fantastic and everything was exceptionally clean. The WiFi was unusable. I also wasn’t told until the last day about the premium all‑inclusive option; I would have been happy to pay €15 a day for branded drinks and handmade cocktails. I understand there are different menus, but when I asked for a premium drink I was told it wasn’t available on all‑inclusive.

Kate·3 недели назад

“Unfortunately won’t book again”

The location is great. The reception staff were very rude and not at all customer‑service oriented. The WiFi is absolutely shocking; it disconnects after a very short time. The room door card stopped working halfway through my stay, which was not a great experience. The room and bathroom were very small, with little space to store clothes, especially the terrace rooms.

Kevin·3 недели назад