“Fabulous location, great staff, amazing facilities.”
Fabulous location . Private villa with pool not only met but exceeded expectations. Staff were great, welcoming and friendly. I had notified them of an allergy pre-arrival and all staff were aware, however there were a few "near misses" which did impact upon the stay. The facilities are great, albeit, one of the restaurants was being refurbished , which meant that all meals had to be taken in the one restaurant - Libiti. That was not pre-communciated to us. Vegetarian options were very limited. Whilst the resort was pre-advised of my allergy (nuts), on arrival a nut based biscuit was served to me. This was imemdiately removed. On arrival at the villa, a platter of nuts was also presented. The nut allergy was again re-communciated on ordering room service. The following moring, the breakfast buffet had nuts on nearly every dish. The dinner that evening, resulted in a significant near miss. Having questioned whether the "pesto" on my starter was nut free, I was advised that it was. I requested that this was double-checked with the kitchen. I was told it was safe to eat, only then to be advised that the kitchen was not sure if it was nut free- only after having consumed some food. The starter was re-cooked, however the faith and trust had been lost at that point. A meeting then took place with the manager to ensure that there was no confusion. From that point, the F&B service was exceptional and specific plates were brought to me at every meal
Gemma·3 недели назад