Azulik - Adults Only

“Worst experience.”

The place looked nice but the staff were useless. There was no cancellation policy and zero flexibility even though we requested a change right after booking, literally within minutes. The establishment felt unsafe, had no Wi‑Fi, the water didn’t work properly, electricity was scarce, and the restaurant was extremely expensive. The staff were friendly but ineffective. Owner/director Eduardo Quintana is responsible for leaving this beautiful location in such a worn‑down state. The guests above us left a tap open because their water wouldn’t come out, and when it finally worked it flooded our room. We decided to cut the trip short to two nights, and Eduardo refused to refund those nights or offer any compensation. It’s sad to see this hotel in such a beautiful spot being so poorly run that it will likely close soon, judging by recent reviews with similar experiences.

Laurie·Неделю назад

“Busquen una mejor opción, este lugar es deprimente.”

The location is good. Very dirty, the whole terrace covered in bird poop. The staff don’t give good directions, they don’t like working, they give you a WhatsApp to contact them and never reply. No services of any kind, prices are insane, they don’t even include entry to the restaurant which you have to pay extra to sit at a table. The whole place is old and neglected, very dirty, and the sea is horrible, full of sargassum, everything black like chocolate.

Fractalik·Месяц назад

“Disappointing and overrated! It was a massive let down.”

Disappointing and overrated. No cameras were allowed, there was no Wi-Fi in the rooms, and there were no proper showers, only a small sitting bathtub. The rooms were also very dark. The staff wasn't particularly friendly, and I had to wait a long time to check in. The hotel is very Instagrammable, but that's about it. Some of the pathway lights leading to my cabin didn't work, so it was completely dark at night. I visited in August, and while I understand it was low season, around half of the hotel was closed. The continental breakfast was another letdown. There were only two options available, with just one member of staff serving everyone, making the service extremely slow. The rooftop bar is beautiful, but it's incredibly overpriced. A bottle of sparkling water was around $13, and a margarita was over $20. On top of that, they ask for tips at every opportunity. Disappointing and overrated. No cameras were allowed, there was no Wi-Fi in the rooms, and there were no proper showers, only a small sitting bathtub. The rooms were also very dark. The staff wasn't particularly friendly, and I had to wait a long time to check in. The hotel is very Instagrammable, but that's about it. Some of the pathway lights leading to my cabin didn't work, so it was completely dark at night. I visited in August, and while I understand it was low season, around half of the hotel was closed. The continental breakfast was another letdown. There were only two options available, with just one member of staff serving everyone, making the service extremely slow. The rooftop bar is beautiful, but it's incredibly overpriced. A bottle of sparkling water was around $13, and a margarita was over $20. On top of that, they ask for tips at every opportunity

Daniel·3 месяца назад

“ユカタン半島のスピリチュアルに包まれる宿”

The building’s unique design and the view from the terrace offered an experience you can’t find elsewhere, and the maze‑like paths on the grounds and the beach toys were enjoyable. The terrace had deck chairs, but it would have been nice to have some comfortable chairs inside the room as well.

Saki·6 месяцев назад

The vibe was incredible.

Yehuda·6 месяцев назад