Holiday Inn Express Elk Grove West I-5 by IHG

I was stuck waiting for my room after arriving at 3:15 PM, even though check‑in was scheduled for 3:00 PM. The first room opened about 20 minutes later, and the second only after another 10 minutes. For each, I had to pay $25 and fill out separate paperwork, which only added to the time crunch before my 4:00 PM event. The staff handed us drinks but never said sorry. When we finally got into the room, the pull‑out couch was broken, so we had to move to another room after calling the front desk. I’d booked two months ahead and asked for a room next to my sister’s, but they said they couldn’t honor that. The delayed check‑in, extra paperwork, broken couch, and lack of an apology made the stay stressful and frustrating.

Selem·3 недели назад

“Great stay!!”

The coffee and lemon water kept coming, which was great! The spa, however, was broken.

Michelle·Месяц назад

“Adequate hotel located near I-5, but challenges persisted”

The hotel’s location was close to I‑5, the room was clean, parking was free, Wi‑Fi was solid, and the continental breakfast was reasonable. The staff were courteous. On the downside, the elevator was out of service for most of my 12‑hour stay, and checking in took ages because no one was at the desk; I suggested a sign at the check‑in area. The final bill didn’t match my reservation, but the staff eventually issued the correct credit.

Janet·Месяц назад

The rooms were very clean and comfortable. Breakfast was okay, but I expected more.

Diana·Месяц назад

“We like the location and the accommodations”

Both rooms were great, but it was hard to set the temperature to my liking.

Izumo·2 месяца назад