Hotel Dorado 100

“Gratificante”

The facilities were great.

Hinojosa·Неделю назад

“Fin de semana en Bogotá”

They greeted me by name and confirmed my reservation, the price was good, and the ladies who handled me—both on the phone and in person—were very kind; they also coordinated another accommodation for my companions at a good price. The only issue was having to climb stairs, but that’s fine because I did some exercise.

Diamond·2 недели назад

I booked and paid in advance for a room, confirming the reservation via WhatsApp to avoid any hassle. Yet when we arrived, we were told that no rooms were available, which was really exhausting, especially since it was very late and we just wanted to rest. We had to find an emergency hotel, exposing ourselves to potential risks. Even though they refunded us, we find the lack of organization and poor service unacceptable.

Lusdey·Месяц назад

The reservation was made through the platform that required an electronic invoice. At check‑in, the staff asked for the invoice and the receptionist added the VAT to the reservation price, claiming that VAT must be charged to issue the invoice. The staff accepted and paid the extra. The receptionist then told the guest that the hotel itself must generate the invoice, and that we should request it directly from Ayenda. After contacting them, we were told that the hotel is the one that issues the invoice. When we reached out again, the hotel explained that to get the invoice we must pay an additional VAT amount. According to them, we have to pay VAT twice to obtain the electronic invoice.

Jose·Месяц назад

I had absolutely no positives, just terrible service.

Angela·3 месяца назад