“A curate’s egg - beside a religious Abbey in a town full of clerics!”
Breakfast was excellent, the staff and locals were very friendly and helpful, the location was quiet, the building was interesting and old with period décor, and the evening menu offered tempting authentic Indian food. However, after the hotel’s response I still disagree with their explanation: most of the issues we found—noisy toilet, cheap bed, broken bedside light, old shower cubicle, worn carpeting, slow sink water flow, and the lack of space around the bed—were not visible in the room photos. The bed could be moved to a wider area or at least have a bedside table; two small wall‑mounted shelves would suffice for a bottle, phone, or book. The building’s age is part of its charm, so we didn’t complain about the rickety steep stairs, uneven floors, cold bathroom due to poor insulation, the overall lack of modern cleanliness, or the pervasive Indian cooking smells, as we expected and accepted those. What we can’t accept is using a single bed photo to excuse all the other shortcomings we experienced in person. The arrival was haphazard; the staff were friendly but we had to wait too long for them to figure out what to do with us. The room was very outdated (though largely clean), with a noisy toilet, small old shower cubicle, cheap‑feeling double mattress, and no bedside lights (one broken, the other harsh). The bed was squeezed into the narrowest part of the room, leaving barely enough space to get out on one side and none on the other, with no bedside table or shelf. If it’s to be sold as a double, the room needs a complete reorganization to provide at least one bedside table or small shelves on either side of the bed; otherwise the bed should be replaced with a better quality single and sold as a single. That arrangement might have been acceptable 50 years ago, but not now at the price charged.
Diane2 недели назад