“**Extremely Disappointing Experience – Evernice Guest House, Cape Town** My experience with Evernice Guest House was de”
I had an extremely disappointing experience at Evernice Guest House, Cape Town. Before 15 October at 23:59, the full booking payment was processed four times, which raised serious concerns. I thought it was a mistake, but I urgently needed accommodation near my workplace in Century City, so I booked in good faith, trusting the advertised standards. The reality fell far short: heavy construction at the entrance, the advertised terrace was unavailable, hygiene standards were unacceptable, the reception was unprofessional, and I worried about the security of my tech gear. What’s worse, after raising these issues and asking for a full refund, I received a response saying, “Unfortunately, we couldn’t validate your claim and there are no extra costs to be refunded.” That dismissal is unacceptable. My complaint was ignored without a proper resolution simply because I couldn’t immediately provide photographs. I’m currently in Stellenbosch, so it’s unreasonable to expect me to return or get photos right away just to have my complaint taken seriously. I expected a fair investigation, clarification of the four payment incidents, and a proper review of the accommodation’s shortcomings instead of closing the matter over missing photos. I’m requesting a proper review of my complaint, clarification on the payment incidents, and a full refund. I paid in good faith and deserve a fair investigation and a reasonable chance to provide evidence. I would strongly advise future guests to verify the property’s actual conditions before booking.
LungeloНеделю назад