“Nu recomand pentru ca trebuie sa cautati ulterior o alta cazare”
The villa is supposedly in the center, according to the photos and the location on the site. I booked on the day of arrival with a non‑refundable payment. About an hour after booking, the owner called me and told me the villa was fully booked, that he didn’t speak English, and that I should call the booking site to get my money back. I managed to recover my money (the room had appeared available on the site until the evening when I checked again, so he hadn’t removed it), but the whole situation felt unprofessional, especially since I had to chase the refund for his mistake. I would have preferred if the owner offered a free cancellation up to the day of arrival, especially since he doesn’t handle reservations properly.
FlorinМесяц назад