Room service was decent, bartenders and diner staff were okay. I spoke to a representative on the phone who told me I was good to go when I arrived at the hotel and that I had no balance to pay because everything was paid in full, so I wouldn’t need to bring a card—just my ID. Then I was told it would be an extra $350 for a request I had made, but no one had informed me that I would be upgraded or that I still had a balance all the way in Cancun from Michigan unless I paid the balance, otherwise I wouldn’t be accommodated. Manager Sofia added to the confusion, and on top of it being my lady’s birthday, the front desk lady was new, apparently working slow and in the right headspace, she kept zoning out then apologized.
Derek6 дней назад