“Below the lowest expectations.”
The help who could’t help us at least tried. The owner/host of this place is like Trump. She is the best. Nobody is better. Nobody had problems at the hotel because it is the best in the world… We had a booking for 3 nights but were thrown out of the hotel the first night after complaining about a dysfunctional air‑co and no cold tap water. There is nobody to welcome you and communication is by WhatsApp. The very arrogant host doesn’t pick up the phone to give a proper explanation of the problems we experienced, so we had to try to explain in writing and take pictures of the air‑co display because she didn’t believe us. (26 °C) After 2.5 hours (and we had to go for dinner) a polite help arrived but didn’t speak a word of English, so bad communication again. When we came back from dinner she told us everything was solved but we should leave the hotel (by WhatsApp of course). We refused to leave at 23.00 hr and left the next morning. There was yet another childish act for us in the morning. She shut off the hot water for showering. Why didn’t this surprise us? Now we read other reviews who experienced the same air‑co problems. She lied to them as she lied to us. Did we pay, of course not.
PМесяц назад