The Blooms Residence

ดีมาก

Pipat·2 недели назад

“Poor Facilities, Unprofessional Service - A very disappointing experience. Not Recommended!”

The restaurant food was tasty and the staff friendly, yet the final decision from the hotel contradicted what had been previously discussed and agreed with the staff. The experience was very disappointing: the hotel was outdated, missing basic amenities, and not suitable for remote work. In the restaurant near reception, there were no functional power outlets, and the staff said the Wi‑Fi was down. In the room, only one outlet was beside the bed, and the desk was tiny with no outlet nearby, forcing me to work on the bed for two days, causing lasting back pain. The bright white bedroom lights were harsh, while the yellow bathroom lights made makeup hard to apply. The balcony was extremely narrow. The refund process was the worst part: we booked 7 nights but needed to leave early because the facilities were unsuitable. To keep the staff comfortable, I said I had personal reasons for leaving. Before checking out, I asked for a refund and the staff confirmed it would be approved once they received an email. We checked out the evening of the third day. They explained we would be charged for 4 nights and refunded for the remaining 3 nights. I agreed, even though we wouldn’t stay the fourth night. After sending the refund request, the hotel suddenly refused, claiming our reservation was non‑refundable. I understand what that means, but we only left early because the staff had confirmed the refund arrangement beforehand. If they had refused from the start, we could have considered other options. I had no intention of leaving a negative review because the staff were helpful, but the poor facilities and inconsistent refund handling left me extremely disappointed. I would not recommend this hotel and will not return.

Phung·4 недели назад

“จัดพื้นที่ห้องดี เตียง ผ้าปู แอบเก่าไปหน่อย ลิฟท์น่ากลัว”

There was no hair dryer in the room.

Chuu·2 месяца назад

“I would stay there again”

The tiny restaurant beside the lobby served excellent food and the staff were great.

Louis·3 месяца назад

“Nice rooms, good location, sensible prices --- but avoid the restaurant if you like peace and quiet.”

I didn’t have breakfast there. The downstairs restaurant was used a few times by my partner and me for lunch and dinner. We stayed about 11 or 12 days on this trip. The only issue was the restaurant: in the last few days we chose not to eat there again because several wild children—apparently the staff’s offspring—ran around, screamed, and made terrible noise constantly, which shouldn’t happen in a dining area. We spent our money elsewhere, so the restaurant lost the business we would have spent if it had been quiet and peaceful.

Michael·5 месяцев назад