The hotel is brand new, which is a plus. However, no service lives up to a five‑star standard; we asked for a simple iron and had to call 4 or 5 times before getting one. We also requested the hotel arrange a tour guide for Oran, but the person sent was nothing like a guide: she didn’t speak French and knew almost nothing about the city, a lamentable and totally unsuitable service. Even at breakfast, no fresh fruit juice was offered, which is surprising for a place of this class. Between the lack of service, the repeated requests, and the clearly subpar offerings, this hotel does not deserve its five stars. P.S. Even the Algerian pastries on offer were mostly peanut‑based… For a high‑end establishment, a more refined selection representing the richness of Algerian pastry would have been expected.
Nadia·Месяц назад