“Amazing staff, decent property, some improvements needed”
The highlight of our stay was undoubtedly the staff. Everyone was incredibly kind, friendly, welcoming and accommodating, always smiling and willing to help. They genuinely went above and beyond to make our stay more comfortable, particularly when we raised concerns about our initial room. A special mention to Calvin, who was exceptional, went above and beyond, always friendly and smiling and really helped us to arrange transport, making phone calls and going out of his way to assist us. The food was also fantastic. We ordered room service, and everything was delicious, freshly prepared and full of flavour. The chefs were wonderful, and it was lovely how friendly and approachable they were too. After moving rooms, we also appreciated having more space, a window and natural light. Unfortunately, we were quite disappointed with the overall condition and standard of the hotel, particularly having previously stayed at Pride Inn Mombasa, which was immaculate, beautiful and luxurious. Our initial room was very small, dark, enclosed and had no window, making it feel quite suffocating. The corridors were also very dark. Cleanliness and maintenance were major concerns, with stained and marked bedsheets and towels, visible rust on handles and bathroom fixtures, and generally dated facilities. The rooms are also extremely noisy, with very little sound insulation. We could hear people walking past, talking and opening and closing doors, as well as loud music from a nearby church playing for hours. The bathroom facilities were impractical, with a wet-room design that meant everything got wet, no proper shelves or storage for toiletries, no hand wash by the sink and an unpleasant smell. The frosted glass bathroom door may also be uncomfortable for some guests. Other missing essentials included a hairdryer and a fridge and the iron provided was extremely old. Although the staff were very accommodating and helpful and we were grateful to be moved to a much nicer, more spacious room with a window and natural light, the cleanliness issues, particularly the bedding and towels, remained. Overall, the property feels as though it needs considerable investment, better maintenance and more attention to cleanliness and guest comfort. We expected a similar standard to Pride Inn Mombasa and unfortunately felt this property fell considerably short
AfraНеделю назад