“Matig”
The location is great and the staff is 10/10, but there are ants, the place feels unhygienic, the bed is hard, and the breakfast offers almost nothing or very little choice.
Gracella3 месяца назад
Минутку…
★★★·Ambon·6.0
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или просто напиши — «примерно 20-го, три ночи»
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Golden Palace Hotel in Batu Merah features air‑conditioned rooms with private bathrooms, city views, work desks, flat‑screen TVs and complimentary toiletries. Guests enjoy a rooftop pool, on‑site restaurant serving Chinese, Indonesian, Japanese, pizza, seafood and sushi, plus a bar and free Wi‑Fi. The property offers 24‑hour front desk, lift, daily housekeeping, airport shuttle (paid), secure parking and is 18 km from Pattimura Airport.
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Как гости оценивают отель, аспект за аспектом.
The location is great and the staff is 10/10, but there are ants, the place feels unhygienic, the bed is hard, and the breakfast offers almost nothing or very little choice.
Gracella·3 месяца назад
The hotel is in the city, but the room was bad and you can't order a hamburger at the sky bar.
Michael·8 месяцев назад
The restaurant staff and housekeeping are flawless, friendly and helpful, yet the reception staff are not top‑class. The female manager, who wears different clothes than the others, is awful and totally unhelpful. The deposit you pay is never returned because they find excuses to charge you after check‑out. A small spot on a pillowcase costs 350.000 rp (roughly 18 €) in service charges, so expect to lose your deposit plus extra. The rooms were unclean and dated (photos look much better). No realistic picture.
Jeffrey·8 месяцев назад
The only plus is the pool, but in May 2025 I stayed here with five people in three rooms and the arrival was disastrous. We thought we’d find a hotel not full of Dutch…🫣 We arrived around 11:00 am but couldn’t check‑in until after 14:00 pm. They said it might be 14:30 pm because rooms weren’t ready or clean. We decided to eat on the rooftop. At 11:30 am we ordered (only two people were present) on the crowded rooftop. At 12:00 pm we were told the hamburgers were sold out and couldn’t be delivered, so we had to choose something else. Alternative orders were given. Finally at 13:00 pm drinks and (part of) the food arrived, except my chicken wings with fries. At 13:30 pm I asked the staff where my food was; the chicken wings were also gone… my blood boiled. In the end we only ordered two portions of fries. At 13:50 pm I got the fries. OMG a small portion of French fries at McDonald’s is even smaller and cheaper. At 14:15 pm I went to the check‑in desk to see if we could check‑in earlier. Two of the three rooms were ready, so we went upstairs. Each room requires a deposit of Rp. 100.000 (about €5). I immediately checked if everything was clean, because I had heard from several people that this hotel charges Rp. 50.000 for dirty towels at checkout. And yes, the towels were folded so they looked clean. When unfolded they were damp, with dirty yellow stains and smears. Yes, goodbye! In the lobby a room boy was busy with other rooms, so I asked for a clean set of towels. I received dirty towels three times. Now I understand their business model.
Melanie·9 месяцев назад
Breakfast choice is limited, but it’s about the breakfast! Often the bread is out, there are no different kinds of rolls, only plain white toast bread. The spread is only jam and hageslag. The staff are very distant at check‑in; they could be a bit more open and friendly.
Pauline·10 месяцев назад