“We are disappointed with this experience.”
The staff were very helpful. However, we were disappointed with the rooms assigned to us. The first room’s air conditioning only blew air like a fan. We moved to a second room where Thea worked, but it had no television. Finally, we ended up in a third room: the AC worked, but the TV was only 24 inches and the bed was uncomfortable. Since we were already exhausted from our flight and no other rooms were available, we accepted the third room. Because this was a downgrade, we demand a refund of the amount we paid.
Nelia7 месяцев назад