“Disappointing customer service. I would not stay here again.”
The location was convenient, and the room was acceptable for a short stay. Unfortunately, my experience was disappointing. A cleaning staff member accidentally threw my laptop charger into the trash, and I did not receive a satisfactory solution. Although I stayed at the property for 10 days, I was charged an extra 40,000 VND because I checked out only one hour late. In addition, the room rate was increased to 770,000 VND on weekends without offering good value for the service. Overall, the staff were not welcoming or customer‑friendly, and I did not feel appreciated as a guest.
Ahmed3 месяца назад